Technical assistance (TA) is the process of helping our clients resolve a problem or creating innovative approaches to address particular organizational issues or concerns. TA may take a number of forms but its purpose usually includes one or more of the following:
- Identifying a problem;
- Addressing a problem that is already identified;
- Providing an objective evaluation of a problem;
- Developing or introduce a new program;
- Addressing a sensitive issue that needs an impartial outside perspective;
- Aiding in examining the effects of a new statute, policy, or procedure; or
- Developing guidance in organizational development, management, or business process improvements.
PRA offers a proven outcomes-based approach to providing responsive and proactive technical support. This approach is derived from a systematic problem analysis process. PRA’s proven approach begins with a clear identification and definition of the condition, problem, or issue for which TA is needed. This definition serves as the basis for designing the technical support or assistance that will be delivered. Once the problem(s) are identified and defined, a specific TA plan is devised. This plan will guide the planning, delivery, and evaluation of the services provided and will detail the scope of TA available.
PRA collaborates with the client to define specific objectives and outcome measures that are linked to the identified needs. Planning for TA includes determining the availability of program resources for supporting the effort and identifying sources of information, similar programs, or consultants knowledgeable about the identified condition, problem or issue. A senior program manager provides oversight and monitors effectiveness of the service. Every client is assigned a specific TA coordinator who is knowledgeable of the client’s problem, needs, and resource requirements. The coordinator ensures that the appropriate support service is identified and delivered in a timely and appropriate manner. PRA’s panoply of technical assistance services includes: